Contact IBC West Coast
Ready to buy, sell, or recycle IBC totes? Fill out the form above or reach us directly. We respond to every inquiry within one business day.
Get in Touch
Whether you need a quote, have a question about our services, or want to schedule a pickup for used totes, we are here to help.
Business Hours
Monday - Friday, 8:00 AM - 5:00 PM PST
Business Hours
| Monday | 8:00 AM - 5:00 PM PST |
| Tuesday | 8:00 AM - 5:00 PM PST |
| Wednesday | 8:00 AM - 5:00 PM PST |
| Thursday | 8:00 AM - 5:00 PM PST |
| Friday | 8:00 AM - 5:00 PM PST |
| Saturday | Closed |
| Sunday | Closed |
Our Response Time Promise
Every inquiry receives a response within one business day.
Most quotes are returned the same day during business hours. We understand that your time is valuable, and we prioritize fast, accurate communication on every request.
What to Include in Your Inquiry
Help us give you the most accurate quote by including these details in your message.
Quantity Needed
How many totes do you need, or how many do you have to sell or recycle?
Preferred Grade
Grade A, B, or C? Not sure? We can recommend the best option for your use case.
Delivery Location
Your city and state so we can calculate shipping costs and availability.
Intended Use
What will the totes be used for? This helps us match you with the right product.
What to Expect After You Contact Us
We take every inquiry seriously and have a structured process to ensure you get fast, accurate, and helpful responses. Here is exactly what happens after you submit a form, send an email, or call our office.
Immediate Acknowledgment
Within minutes of submitting a contact form or sending an email, you will receive an automated confirmation that your message has been received. This confirmation includes a reference number you can use if you need to follow up. If you call during business hours, you will speak directly with a team member who can assist you immediately.
Same-Day or Next-Business-Day Response
A member of our sales team will review your inquiry and respond with personalized information. For quote requests, we aim to return a detailed, itemized proposal within the same business day. Complex or custom requests may take up to one full business day. You will never wait more than 24 business hours for a substantive response.
Detailed, Transparent Quotes
Our quotes include the per-unit price for each tote grade and size, delivery or freight charges based on your location, estimated delivery date, and any applicable volume discounts. There are no hidden fees, no surprise surcharges, and no ambiguous line items. The price on the quote is the price you pay.
Follow-Up and Order Tracking
Once you approve a quote and confirm your order, we assign a tracking reference and keep you informed at every stage: when the totes are pulled from inventory, when they pass quality inspection, when they ship, and when they arrive. You can reach your account representative directly by email or phone at any time during the process.
No Pressure, No Obligation
We understand that you may be comparing options or planning for future needs. There is absolutely no obligation attached to requesting a quote. We do not employ aggressive sales tactics, and we will never pressure you to commit before you are ready. Our quotes remain valid for 30 days so you have time to make an informed decision.
After-Sale Support
Our support does not end at delivery. If you have questions about your totes after they arrive, need replacement parts, want to schedule a buyback pickup for empties, or require technical guidance on storage and handling, your account representative is available to help. We build long-term relationships, not one-time transactions.
Visit Our Facility
Our Hayward, California facility is open for customer pickups, facility tours, and in-person consultations during business hours. Located in the heart of the East Bay industrial corridor, we are easily accessible from I-880, I-580, and Highway 92.
Facility Details
Address
1813 National Ave, Hayward, CA 94545
Business Hours
Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time
Customer Pickups
Available during business hours. Please schedule at least 24 hours in advance by emailing info@ibcwestcoast.com so we can have your order staged and ready for loading.
Facility Tours
We welcome prospective and current customers to tour our reconditioning, cleaning, and recycling operations. Tours typically last 30 to 45 minutes and are available by appointment. Contact us to schedule.
Parking & Loading
On-site parking is available for cars and trucks. Our loading dock accommodates flatbed trailers and box trucks. Forklifts are on-site to assist with loading your order.
Driving Directions
From San Francisco / Oakland (via I-880 South)
Take I-880 South toward San Jose. Exit at Industrial Parkway West / Whipple Road. Turn left onto Industrial Parkway West, then turn right onto National Ave. Our facility is on the left at 1813 National Ave.
From San Jose (via I-880 North)
Take I-880 North toward Oakland. Exit at Whipple Road / Industrial Parkway. Turn right onto Industrial Parkway West, then turn right onto National Ave. Our facility is on the left.
From the East Bay / Dublin / Pleasanton (via I-580)
Take I-580 West to I-238 South, which merges onto I-880 South. Exit at Industrial Parkway West / Whipple Road and follow directions above.
From the Peninsula / San Mateo (via Highway 92)
Take Highway 92 East across the San Mateo Bridge. Merge onto I-880 South and exit at Industrial Parkway West / Whipple Road. Turn left onto Industrial Parkway West, then right onto National Ave.
Frequently Asked Contact Questions
Answers to the questions we hear most often from customers reaching out for the first time.
How quickly will I receive a quote?
Can I place a bulk order for more than 100 totes?
Do you offer emergency or rush service?
What is your typical turnaround time for reconditioned totes?
Can I visit your facility before placing an order?
What if I am not sure what grade or size I need?
Do you service customers outside the five West Coast states?
Is there someone I can speak with directly?
Our Service Area
IBC West Coast provides direct delivery service to five states across the Western United States. Our central location in Hayward, California gives us efficient access to major shipping corridors and population centers throughout the region.
California
Major cities: Los Angeles, San Francisco, San Diego, Sacramento, San Jose, Fresno, Bakersfield, Oakland, Riverside, Stockton
Typical transit: 1-3 business days
Same-day pickup available from our Hayward facility. Bay Area deliveries often ship same-day or next-day.
Oregon
Major cities: Portland, Eugene, Salem, Bend, Medford, Corvallis, Albany, Grants Pass
Typical transit: 3-5 business days
Strong agricultural and food processing customer base. Regular scheduled routes along the I-5 corridor.
Washington
Major cities: Seattle, Tacoma, Spokane, Vancouver, Olympia, Bellingham, Yakima, Kennewick
Typical transit: 4-6 business days
Aerospace, agriculture, and food and beverage industries served. Last-mile coordination available for rural areas.
Nevada
Major cities: Las Vegas, Reno, Henderson, Carson City, Sparks, North Las Vegas, Elko
Typical transit: 2-4 business days
Mining, construction, and industrial chemical customers. Guidance on desert climate storage included with every order.
Arizona
Major cities: Phoenix, Tucson, Mesa, Scottsdale, Tempe, Chandler, Glendale, Peoria
Typical transit: 3-5 business days
Growing market with manufacturing, construction, and agricultural demand. High-temperature storage consultation available.
National Shipping
Major cities: Available for bulk orders to all 50 states via common carrier freight
Typical transit: 5-10 business days
For orders of 20 or more totes, national freight shipping is cost-effective. Contact us for a dedicated shipping quote to your location.
Other Ways to Reach Us
In addition to our contact form, there are several ways to get in touch with the IBC West Coast team. Choose the method that works best for you.
info@ibcwestcoast.com
Our most popular contact method. Email us with your quote request, question, or buyback inquiry. We respond to every email within one business day, and most emails receive a same-day response during business hours. Include as much detail as possible to help us provide the most accurate information.
In-Person Visit
1813 National Ave, Hayward, CA 94545
Walk-in visits are welcome during business hours, but we recommend scheduling an appointment so we can ensure a team member is available to assist you. If you are picking up an order, please schedule at least 24 hours in advance so we can have your totes staged and ready for loading.
Contact Form
Available at the top of this page
Our online contact form is the fastest way to initiate a quote request. Fill in your details, describe your needs, and we will generate a customized proposal. The form captures all the key information we need to provide an accurate quote, saving back-and-forth emails.
Mailing Address
IBC West Coast, 1813 National Ave, Hayward, CA 94545
For physical correspondence, purchase orders, or documentation that requires a mailing address. Please note that mailed inquiries will have a longer response time than email or phone. For time-sensitive matters, we recommend email or phone contact.
Our Facility Capabilities
Our Hayward facility is purpose-built for IBC tote processing. Here is an overview of what we can do on-site.
Reconditioning Line
Our triple-wash reconditioning line processes up to 100 totes per day. Each tote is pre-rinsed with high-pressure hot water, washed with food-grade alkaline detergent, and given a final clean-water rinse. A closed-loop water recycling system recovers 80 percent of the water used. The line handles both food-grade and industrial reconditioning with separate protocols for each.
Pressure Testing Station
Every reconditioned and rebottled tote undergoes hydrostatic pressure testing before it leaves our facility. Totes are filled with water and pressurized above their rated working pressure to verify leak-free integrity of the bottle, valve, gaskets, and fill port. Totes that fail pressure testing are rejected for reuse and sent to our recycling line.
Rebottling Operation
We remove worn or damaged HDPE bottles from steel cages and install new blow-molded bottles. The cage is inspected, straightened, and repaired as needed. New valves, gaskets, and caps are fitted. The result is a tote with a brand-new interior at 50 to 70 percent less than the cost of a completely new container.
HDPE Shredding & Recycling
End-of-life tote bottles are shredded on-site into HDPE regrind using our industrial granulator. The regrind is cleaned, sorted by color, and sold to plastics recyclers who process it into pellets for manufacturing new products. Our shredding operation handles up to 10 tons of HDPE per week.
Steel Processing
Damaged or end-of-life steel cages are disassembled and processed for scrap metal recycling. We separate galvanized steel, stainless steel, and aluminum components to maximize recycling value. All scrap metal is sent to certified recycling facilities.
Inventory & Warehouse
Our warehouse maintains a rolling inventory of over 3,000 totes across all grades, sizes, and configurations. Inventory is managed electronically with barcode tracking for full traceability. Climate-controlled indoor storage protects totes from UV degradation and weather exposure while awaiting sale or delivery.
Looking for more information before reaching out?